Jennifer Roller was professional, prepared, and easy to communicate with. She was honest in her advice but did not pressure me with any decisions. She ensured my home sale went smoothly, and I wouldn’t hesitate to recommend her to friends or family looking to buy or sell in the New Hartford area.

Working with Jenn was an absolute dream! As a buyer, the market can feel incredibly overwhelming, but Jenn made the entire process very smooth. She was incredibly knowledgeable about the local market, highly responsive at all hours, and truly listened to what we were looking for. When it came to negotiations, she was always an advocate for us. We always felt like a priority, not just another transaction.

Finding the right home for our family was a journey that took more than a year, and we couldn't have asked for a better real estate agent than Jennifer. Throughout the entire process, she was incredibly patient, kind, and knowledgeable, never making us feel rushed as we searched for a unique property that truly fit the needs of our growing family. She understood the ins and outs of a competitive market and consistently provided thoughtful, honest advice that helped us make informed decisions. From coordinating with the seller's agent to staying on top of inspections and every detail in between, her communication was outstanding. We always felt supported, well-informed, and confident that she was advocating for our best interests. We are so grateful for her guidance and would recommend her without hesitation.

Jenn did a great job guiding us through the entire process for a quick sale and close above asking.

Jenn did an excellent job guiding us through the homebuying process. We will also be working with her to sell our current home.

Jenn was exceptional at navigating us through the home purchase. She went above and beyond checking in on the house and being in constant contact from contract acceptance through closing. After our experience with her as a buyer, we also decided to work with her to list our current home.

Jennifer helped us buy our dream house in December 2025, and we were incredibly impressed with her exceptional personalized approach and her genuine helpfulness throughout the entire home-buying process. We started looking for a house in the fall of 2024. We first met Jennifer at an open house she was showing in Barkhamsted. She stood out to us as an intelligent, down-to-earth, and genuine person. She seemed like a friend or a family member. We actually had a very thorough conversation with her there, and after the first few minutes, we knew she had a deep understanding of the real estate market and also picked up on what we were, and were not, looking for in an agent. We ended up spending the entire year looking for a house, and Jennifer was always there when we needed her. Perhaps equally important, she also never bothered us with house suggestions that didn’t fit our requirements. We were extremely impressed with how she seemed to know exactly what we were looking for—sometimes, it seemed, better than we knew ourselves. Jennifer was impressively responsive to text messages but never hesitated to take or make a call to discuss a potential house. She arranged showings literally ASAP, sometimes approximately 2-3 hours after we expressed our interest. She always went out of her way to accommodate our schedules and, regardless of the time or short notice, she always looked motivated and positive while providing honest advice on property values and conditions. She never pushed us to consider a house we didn’t like. She even helped talk us out of putting offers on some homes that weren’t really what we wanted when we were feeling desperate to find a home. Even when we felt down, she always assured us that we would find the right place if we were patient. After several months of constant house hunting, we started experiencing anxiety because it felt like we would never find our home. When expressing this to Jennifer, she would always reassure us with her calm and collected demeanor, providing the support we needed to maintain our sanity during the search. She was always saying she wanted us to be happy, and her approach to being our agent made us feel that was genuinely true. Jennifer always supported us in finding the balance between our budget and our house requirements. She gracefully handled our evolving priorities through the entire process. Thanks to such special customer care, we felt like we had a special relationship with her from day one. This level of dedication is rare in the real estate industry. We also would like to highlight Jennifer’s ability to read between the lines. It seemed that she knew exactly what we meant with every request and thought we had. We never needed to explain our thoughts or correct her. When we were actually ready to put in an offer on the house we fell in love with, she laid out the entire buying process step by step. The first weeks with negotiations, home inspections, and coordination of all parties didn’t feel overwhelming thanks to her guidance and reassurance. Our seller was interested in a quick closing timeline, and Jennifer arranged all required inspections within days of the contract being signed. She pulled in favors from technical inspection companies who agreed to work off-hours on Saturday morning to keep our buying process moving. Jennifer has an excellent reputation with other agents, attorneys, technical inspectors, mortgage brokers, and anyone else associated with the home purchasing process. Everyone seems to know her well, and we directly benefited from that. We are incredibly thankful for her knowledge and her ability to be flexible and tailor her schedule for us. Now, when we are writing this review from our new home, it is truly pleasant to reminisce about how great it was to work with Jennifer! She even checked in post-move to ensure we were settled and happy. And we are!

Jennifer Roller is the utmost professional. Her response to any question or concern was always prompt and efficient.

Jennifer brought a calmness to us while having our home listed for sale. Her knowledge on staging to make our home look just right for potential buyers was amazing. She always kept in contact with us, giving us feedback as soon as she received it. I was so glad she was recommended by a friend because I believe we would not have had the same results with a different realtor. We sold $20,000 over asking, listed, and within five weeks we had the closing. Jennifer is a great agent and a wonderful person, and I wish her continued success.

If you want someone who is extremely knowledgeable about the real estate market, there’s no one better than Jennifer Roller! She’s also very kind and works diligently to help her clients get the greatest return on their investment. I highly recommend her!